The Care You Deserve In The Place You Love
Unit 38a Eton Business Park
Bury Rd, Radcliffe, M26 2ZS

(0161) 714 0440
info@platinum-care.co.uk

Mon - Fri 9.00 - 17.00
Saturday - Sunday CLOSED

Frequently Asked Questions

We do hope that our frequently asked question page answers your query however if you do not find the answer to your question please feel free to contact us.

How do I arrange home care for myself or a family member?

If you give us a call on (0161) 714 0440 you will be put through to one of our dedicated care co-ordinators who will be happy to talk through your care requirements over the phone and then arrange a free no-obligation assessment which will normally be carried out in your home. It is suggested that at this point if you wish family members to be involved in the care it is important they are at the initial visi.

Having discussed your needs and requirements we will then put together a package that suits your individual requirements and agree a start date.

Are your home care staff trained?

It is a statutory requirement that all our staff are trained to the national minimum standards. We ensure all our staff receive the correct training and all staff have a minimum of NVQ level 2 or are in the case of trainees working toward this standard. Over and above these standards, all staff are encouraged to undertake personal development and attend additional training courses. Specialist training courses are also provided to staff to ensure that they are fully trained to undertake more complex care needs.

Are you registered to provide home care services?

Platinum Care are registered and are inspected by the regulatory body Care Quality Commission (CQC).

What sort of services do you provide?

For details of the services provided by our service please visit their ‘Our Services’ page under their individual entry in ‘Regional Offices’. However, typical home care services will include:-

  • Personal and social care
  • Housework and meal preparation
  • Bathing service
  • Night sitter/sleep-ins
  • Rehabilitation and home from hospital
  • Care at home (palliative care)
  • Alzheimer and dementia support
  • Holiday packages
  • Domestic services, such as laundry or shopping
  • Companionship
  • Prompting medication

Will I get the same carer on each visit?

Continuity is extremely important to us and to our service users and our carers are allocated to individuals to ensure continuity is maintained at all times.